Shipping & Returns

Delivery & Handling

A handling charge of $7.50 +GST applies for deliveries within Victoria, or $15 +GST for interstate orders.

All orders over $250 are supplied freight free excluding bulky items where freight is charged at cost unless otherwise specified for that product.

Returns and Credit Requests

Where a customer wishes to return the Goods, they must request a Returned Goods Authorisation (RGA) and may not return the goods before receiving the RGA number from Gildana. When requesting an RGA, the original invoice number is required to be quoted. All returned goods must be properly packed, clearly labelled with the RGA number, and returned via Gildana’s nominated means.

To the extent permitted by law, returns will not be accepted if:

• The Goods were delivered more than 24 hours prior to the request for return;
• The Goods are returned incomplete, or have been used;
• The Goods are received by Gildana in a damaged or unsaleable condition, or are not in their original unopened packaging;
• The Goods were not stored and/or shipped back to Gildana in accordance with the manufacturer’s or Gildana’s recommendations;
• The Goods are not normal stock items and have been procured by Gildana to meet a specific customer requirement;
• The Goods are not returned to Gildana’s nominated warehouse;
• The Goods have expired;
• The Goods are cold chain category products; or
• The Goods are no longer required because of the customer’s change of mind.

If it is determined that the customer was not entitled to return the Goods, Gildana may charge a re-stocking fee (the greater of 15% of the cost of the Goods returned or $30) together with any other charges (including freight) incurred by in connection with such return.

If a handling fee was charged at the time of the purchase of the Goods, the customer will not be entitled to a refund or credit of that handling fee.