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Terms & Conditions


(December 2023)


These terms and conditions (‘Terms’) apply whenever Warner & Webster Pty Ltd ACN 004 518 156 (‘GHC’) supplies any products (‘Goods’) to any person (‘the customer’), unless expressly agreed otherwise in writing. By requesting the supply of Goods from GHC, the customer acknowledges and agrees to the Terms.


Acting reasonably and to the extent reasonably necessary to protect GHC's legitimate business interests, GHC may vary these terms.  Any variation will be notified via GHC's website and will not take effect until 20 business days after that notification.


1.1.    GHC agrees to sell and the customer agrees to purchase the Goods referred to on a purchase order issued by the customer and accepted by GHC.

1.2.    GHC may decline part or all of any purchase order received from the customer for any reason (including where Goods are out of stock or otherwise unavailable) by notifying the customer prior to issuing an invoice for the relevant Goods.

1.3.    If GHC declines any purchase order under clause 1.2 and some or all of the Goods are out of stock, the customer may request GHC to place those out of stock Goods on backorder (‘Backorder’). If GHC accepts the customer’s request, the following provisions apply:

(a).   notwithstanding clause 2.1, payment for the Goods is due in full, without deduction, withholding or set-off of any kind, immediately on acceptance of the Backorder by GHC;

(b).  GHC will endeavour to procure the Goods specified in the Backorder within 90 days (or such longer period as agreed) of acceptance of the Backorder; and

(c).   if GHC is not able to procure the Goods specified in the Backorder within the period as specified in clause 1.3(b), GHC or the Customer may cancel the Backorder by notifying the other party, and GHC will refund any payments made by the Customer under clause 1.3(a).

1.4.    Subject to clause 1.3, the customer cannot cancel any purchase order for Goods after issue by the Customer and accepted by GHC and is bound to pay the price for those Goods, unless GHC expressly agrees otherwise in writing.

2.         PAYMENT

2.1    Payment for the Goods is due in full, without deduction, withholding or set-off of any kind, twenty days from the date of the statement issued by GHC. Payment by Credit or Charge Card will be accepted provided arrangement has been made to do so prior to purchase. Credit or Charge Cards may not be used to pay accounts that are overdue unless the customer agrees to pay the merchant fees applicable.

2.2    Interest may be charged on amounts that are overdue from the due date for payment until payment in full and will be calculated at the Commonwealth Bank overdraft index rate ruling at the time.

3.         PRICING

3.1    Unless otherwise agreed in writing, the price charged shall be the list price at the time of placing the order. Verbal quotations are not binding on GHC unless confirmed in writing. Written quotations are only valid for one calendar month unless otherwise stated. GHC may vary its prices at any time.

4.         GST

4.1    ln this clause 4:

(i)   the expressions Consideration, lnput Tax Credit, Recipient, Supply, Tax lnvoice and Taxable Supply have the meanings given to        those expressions in the GST Act; and

(ii) Supplier means any party treated by the GST Act as making a Supply under a Contract.

4.2    Unless otherwise expressly stated, all prices or other sums payable or Consideration to be provided under or in accordance with these Terms are exclusive of GST.

4.3    lf GST is imposed on any Supply made under or in accordance with these Terms, the Recipient of the Taxable Supply must pay to the Supplier an additional amount equal to the GST payable on or for the Taxable Supply, subject to the Recipient receiving a valid Tax lnvoice in respect of the Supply.

4.4    Payment of the additional amount must be made at the same time and in the same way as payment for the Taxable Supply required to be made in accordance with these Terms.

5.         WARRANTY

5.1    Except as set out in these Terms or otherwise expressly agreed in writing, all conditions, representations, warranties, terms and undertakings, whether express or implied, are excluded to the maximum extent permitted by law. Nothing in these Terms excludes, restricts or modifies any rights that customers may have under the Australian Consumer Law or any other rights and which by law cannot be excluded.

6.         RETURNS

6.1    This Clause 6 does not apply to goods purchased by customers who are consumers within the meaning of the Australian Consumer Law and where the return is made because the goods do not comply with the consumer guarantees under the Australian Consumer Law.

6.2    If the customer wishes to return the Goods, the customer must request a Returned Goods Authorisation (RGA).  The customer may only return the goods upon receiving an RGA number for GHC. When requesting an RGA, the original invoice number is required to be quoted. All returned goods must be properly packed, clearly labelled with the RGA number, and returned via GHC’s nominated means.

6.3    To the extent permitted by law, returns will not be accepted if:

(a)  the Goods were delivered more than 5 business days before the request for return;

(b)  the Goods are returned incomplete, or have been used;

(c)   the Goods were not stored and/or shipped back to GHC in accordance with the manufacturer’s or GHC’s recommendations;

(d)  the Goods are not normal GHC stock items and have been procured by GHC to meet a specific customer requirement;

(e)  the Goods are not returned to GHC’s nominated warehouse;

(f)    the Goods have expired;

(g)   the Goods are cold chain category products; or

(h)  the Goods are no longer required because of the customer’s change of mind.

6.4    If it is determined that the customer was not entitled to return the Goods (for example, clause 6.3 applied in respect of the Goods), GHC may charge a re-stocking fee (the greater of 15% of the cost of the Goods returned or $30) together with any other charges (including freight) incurred by GHC in connection with such return.  If a handling fee was charged at the time of the purchase of the Goods, the customer will not be entitled to a refund or credit of that handling fee. 


7.1      The risk in the Goods shall pass to the customer immediately upon delivery or, where the customer is to arrange delivery, when the Goods are collected by the customer or its carrier.

7.2      Any time stated for delivery is an estimate only. GHC is not liable for any delay in delivery outside the control of GHC, nor for any failure to deliver caused by the customer’s failure to provide GHC with adequate delivery instructions or any other instructions relevant to the supply of the goods. This sub-clause 7.2 is subject to any rights the customer may have under the Australian Consumer Law.

8.         TITLE

8.1    The property in Goods shall not pass from GHC until the customer’s indebtedness to GHC pursuant to any invoices from GHC to the customer in relation to those Goods is paid in full. This authority to sell and use the Goods is revoked immediately if a customer default occurs (as described below) or if GHC revokes that authority in writing.

8.2      The customer shall ensure that the Goods are stored in such a way that they do not become spoilt or damaged. The customer shall notify GHC in writing of any intended sale of the customer’s business, which includes or purports to include the Goods as part of the customer’s property. Until payment to GHC in full, the customer shall not grant any security interest over, lease, assign or otherwise deal with the Goods, except as permitted by these Terms or with the written consent of GHC.


9.1    The customer acknowledges that these Terms constitute a security agreement which creates a security interest under the Personal Property Securities Act 2009 (Cth) (‘PPSA’) in favour of GHC in all Goods and their proceeds supplied by GHC to the customer at any time to secure the payment of all amounts, and the performance of all obligations, owing by the customer to GHC in connection with any such Goods. The customer agrees, at its cost, to provide such information, sign such documents and do such other things as GHC may require in order to enable GHC to register and perfect that security interest and obtain and maintain a first ranking priority position over the Goods and their proceeds. To the maximum extent permitted by applicable law, the parties agree that:

(a)  the customer waives any right to receive a verification statement under the PPSA in respect of the security interest created by these Terms; and

(b)  the customer waives and, with GHC’s agreement contracts out of, the customer’s rights under sections 95, 96, 118, 121(4), 125, 129, 130, 132(3)(d), 132(4), 135, 142 and 143 of the PPSA. Terms defined in the PPSA shall have the same meaning when used in this clause.

10.      Account Limits (for trading accounts)

(a)  Normally GHC will allow the customer to purchase and continue to purchase Goods as long as the total of the customer’s account does not exceed the customer’s pre-approved account limit (if applicable).

(b)  GHC may require further trade references or reports from the customer and additional information if the customer applies to increase its account limit and to enable GHC to assess whether that limit should be decreased.

(c)   GHC may increase or reduce the customer's account limit.  GHC will notify the customer if the account limit is decreased.

(d)  The customer agrees that it will, on GHC’s request, also provide GHC further supporting documentation for the purpose of assessing the customer’s credit worthiness.

(e)  GHC is not obliged to approve any application for an increase in the limit of the customer’s account.



(a)  the customer breaches any provision of these Terms (or any other agreement with GHC) and this constitutes a material breach;

(b)  the customer suffers any bankruptcy or insolvency event (including the appointment of any liquidator, receiver, administrator or similar officer in respect of the customer or any of its assets; any resolution being passed, or order made for the liquidation, receivership, administration, bankruptcy, winding-up or dissolution of the customer; the customer entering into any compromise or arrangement with its creditors; or any analogous event under the laws of any applicable jurisdiction); or

(c)   any event occurs materially and adversely affects the customer’s creditworthiness or the customer’s ability to comply with its obligations under these Terms,

      then without limiting any other right or remedy GHC may have, GHC on 5 business days  notice to the customer:

(a)  suspend or terminate any or all existing and future contracts with the customer for the supply of Goods; or

(b)  suspend, cancel or vary any credit terms

12.      HANDLING

12.1Consumable medical and surgical supplies: All orders with a value exceeding GHC’s “Handling Free Threshold” will be delivered free of handling charges into the local metropolitan area. Orders less than this threshold will attract a handling charge. The Handling Free Threshold and handling charge may be varied from time to time by GHC on notice to the customer (which may be by way of notification via GHC’s website). GHC’s customer service staff can advise the customer of the applicable threshold and charges on request. All orders outside the metropolitan area will be subject to handling charges which will be invoiced with the Goods. Customer requests for urgent orders regardless of location may be subject to additional freight and handling costs.

12.2  Bulk items, Equipment and Furniture: The customer shall pay the cost of any freight and or handling costs associated with the delivery of bulk items, equipment or furniture.

12.3  Cold Chain: These products may attract additional handling charges, whether or not the Handling Free Threshold has been met.

13.      LIABILITY

13.1To the maximum extent permitted by law, including the Australian Consumer Law, GHC’s liability for any defect in the goods or their supply  or related services (including any breach of warranty) is limited, at GHC’s option:

(a)  in respect of Goods, to repairing or replacing the Goods (or supplying equivalent goods) or paying the cost of repairing or replacing the Goods or supplying equivalent goods; and

(b)  in respect of related services, to supplying the services again or payment of the cost of having the services supplied again.

13.2  A party will not in any circumstances be liable for any consequential, special or indirect loss or damage or for any loss of profit, savings or goodwill.


14.1GHC will not be liable for any delay or failure by GHC to perform its obligations under these Terms caused by any event or circumstance beyond GHC’s reasonable control (including fire, accident, earthquake, flood, drought, crime, war, blockade, civil commotion, epidemic, pandemic or outbreaks, medical or other health emergency, strike, lockout or labour dispute, shortage of fuel, power or raw material, inability to procure stock or transport, or acts or omissions by regulatory authorities).

15.      PRIVACY

15.1The customer consents to GHC collecting its personal information (as that term is defined in the Privacy Act 1988 (Cth) in order to provide the customer with Goods or services requested.  Without this information, GHC cannot provide Goods and services under these Terms.

15.2  GHC may contact the customer with marketing material about GHC and GHC’s related businesses that may interest the customer.  GHC may disclose the customer’s personal information to its related companies and to third parties who provide GHC with (or help GHC provide) products and services and to health care information services providers who may use it. GHC may provide information to its information technology providers in locations outside the customer’s state or territory and to locations overseas such as New Zealand, the USA and Canada.

15.3  Except where GHC may refuse access as permitted by law, the customer can gain access to the personal information GHC holds about the customer. GHC’s privacy policy (available at states how the customer can seek to access or correct any personal information GHC holds about the customer, how to complain about a privacy breach by GHC and how GHC will deal with a privacy complaint. You can contact us at

16.      RESUPPLY

16.1The customer must not resupply the Goods outside Australia without GHC’s prior written consent.


17.1Information on website

The information contained GHC’s website at (‘Website’) is for general information purposes only. Advice received via the Website should not be relied upon for personal, medical, legal or financial decisions and customers should consult an appropriate professional for specific advice tailored to their situation. Customers acknowledge that the information available on the Website may be modified, updated or replaced by GHC from time to time without notice. GHC does not warrant that the information contained on the Website is accurate, complete, current, virus-free, error-free or complies with any legislation or regulations other than those in Australia. GHC shall have no liability with respect to any claims arising from the use of the information on the Website however arising.

17.2Security and Cookies

Customers acknowledge that their access to the Website may be monitored and tracked by GHC by the use of cookies and/or customers IDs. Any information provided by customers through their browsers (including cookies) will be for the use of GHC, the operator of the Website. GHC will not disclose personal information about customers or their browsing habits to any other third party, unless customers give GHC express permission to do so, unless required to do so by law or permitted under GHC ‘s privacy policy. GHC may disclose aggregated and/or unidentified information about customers in general, including details of their purchases and statistics related to the Website to others, but in doing so, will not disclose personal information about any particular customer. Notwithstanding the above, customers acknowledge that transmissions to and from the Website may be monitored, intercepted or modified by other parties.

17.3No unlawful or prohibited use

As a condition of use of the Website, Customers warrant that they will not use the Website for any purpose that is unlawful or prohibited by these Terms. Customers may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.

17.4Copyright and trade marks

The Website, and the information, images and text on the Website, are copyright. Customers may download the information, images and text as incidentally necessary to enable the proper access to the Website. Other than use as authorised in these Terms or by GHC in writing, customers may not retain, copy, reproduce, modify or distribute any information, images or text on the Website for any purpose. Trade marks used on the Website to describe companies and their products are trade marks of those companies or the registered proprietor of the relevant trade mark and may not be copied, downloaded, reproduced, modified, or distributed in any way (except as an integral part of an authorised copy of material appearing at this site) without prior permission. GHC trade marks are used on the Website as trade marks only in Australia and in other countries in which GHC has rights in the registered or unregistered trade marks.

17.5Linking and framing

Links to external sites from this Website are provided for convenience only and GHC does not endorse or make any warranty with respect to such external sites.

17.6Website availability

GHC does not warrant that the Website will be available at any time. Customers acknowledge that the Website may be unavailable for a number of reasons, including due to matters beyond GHC’s control.. GHC does not warrant that customers’ access to the Website will meet any particular performance criteria unless otherwise separately agreed in writing.

17.7Website Errors

<pThe information, software, products, and services included in or available through the Website may include inaccuracies or typographical errors. GHC reserves the right to correct errors on the Website. GHC can refuse to honour, not accept and cancel your order due to errors in pricing, product availability, product images, product descriptions, and general errors.


18.1Nothing contained in these terms and conditions shall exclude or modify the application of any condition, warranty or liability which is imposed by the provisions of any relevant legislation, including the Australian Consumer Law, to the extent to which any such conditions, warranties or liabilities cannot lawfully be excluded.

18.2  The customer will no later than 10 business days prior to any proposed change of ownership, change in its particulars, and any alteration or addition to shareholders or directors, notify GHC in writing of the proposed change.

18.3  The proper law relating to the supply of the Goods is the law of the State of New South Wales and GHC and the customer agree to submit to the jurisdiction of the Courts of that State.

18.4  Unless GHC agrees in writing, no waiver, variation or addition to these terms shall have any effect whatsoever. .

18.5  GHC may assign its rights and obligations to another person, but only if the assignee is able to perform all of GHC's obligations. The customer may not assign any of its rights and obligations to any person without the prior written consent of GHC (such consent will not be unreasonably withheld).

18.6  The United Nations Convention on Contracts for the International Sale of Goods (the Vienna Convention) shall not apply to the sale and purchase of the Goods.

18.7  In these terms, "business day" means a day on which banks are open for business in the State of New South Wales.

18.8  This clause applies if the customer is a trustee and whether or not GHC has notice of the trust.

(a)  Where the customer comprises two or more persons and any of those persons is a trustee this clause applies to such trustee.

(b)  The customer agrees that even though it enters into these terms as trustee of the trust, the customer also shall be liable personally for the performance and observance of every covenant to be observed and performed by the customer expressed or implied in these terms.

(c)   The customer warrants it has complete, valid and unfettered power to enter into these terms pursuant to the provisions of the trust and warrants that its entry into these terms is in the due administration of the trust.

(d)  The customer covenants it has a right of indemnity against the property of the trust and it has not, and in the future will not be, excluded, modified, released, lost or diminished (whether by agreement, breach of trust or otherwise).

(e)  The customer shall not, without GHC’s prior written consent (such consent will not be unreasonably withheld):

(i)      resign or be removed as trustee of the trust or appoint or allow the appointment of a new or additional trustee of the trust;

(ii)     amend or revoke any of the terms of the trust;

(iii)    vest or distribute the property of the trust or advance or distribute any capital of the trust to a beneficiary or resettle any of the property of the trust;

(iv)    permit a beneficiary to have the use, occupation, employment or possession of the property of the trust;

(v)     do or permit or omit to do an act or thing in breach of the trust or which would permit the trustee to be removed as trustee of the trust;

(vi)    exercise or permit or allow to be exercised a power to change the vesting date of the trust or provide for an early determination of the trust;

(vii)   lend any money, give any guarantee or incur any debt other than in the ordinary course of business of the trust; or

(viii)  pay any of the income of the trust to any beneficiary of the trust if such payment will prejudice or affect the customer’s ability to pay all monies due to GHC.