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The information on this page relates to the health and safety precautions and the business continuity plan that Gildana Health Care has put in place in response to the COVID-19 pandemic.

Health and Safety

Our priority as always remains the health and safety of all customers, patients, staff and families. Further, as an integral part of Australia’s healthcare supply chain, our priority is to ensure the service we provide to the Healthcare sector is not interrupted.

Warner & Webster Pandemic Response Team

A Pandemic Response Team has been established and is meeting regularly to monitor and respond to the situation. Each Warner & Webster site has established a Business Continuity Plan to ensure continuity of service to our customers and the Healthcare sector.

External Interaction

As of Thursday 12th of March, Gildana Health Care has implemented the following precautionary measures:

  • Gildana Health Care representatives have been instructed not to visit customers’ facilities. This action is to mitigate any risk of COVID-19 acquisition or transmission. Our representatives will continue to provide service to you via phone and email.
  • External visitors will not be accepted at our facility.
  • Tighter hand hygiene and cleaning protocols have been implemented.

Continuity of Service

Our priority is to ensure our services remain uninterrupted. Accordingly a number of directives have been implemented to reduce any risk to our business operations.

  • Our Customer Service and internal support staff continue to operate as per normal.
  • Our Warehouse services continue to operate as per normal.
  • All deliveries are currently being dispatched via our external freight partners.

Inventory and Supply

In relation to PPE and pandemic related products, we are working closely with our manufacturing and supply partners. The supply of some PPE products has been subject to significant demand pressures and we continue to closely manage and prioritise these categories.

Inventory of non PPE and pandemic related products continues to be available.

We appreciate this situation is unprecedented and changing by the day. We will provide updates in the event of changes to our response. In the meantime please do not hesitate to contact your sales representative or our customer service team for any further details.

Backorders of Out of Stock PPE

We continue to accept backorders on our out of stock products that relate to our PPE range.

Please Note: Given the continued increasing situations regarding price rises and changes relating to raw materials, international distribution costs and other unforeseen circumstances, the price given now may not be the final price that you are invoiced for. Gildana will attempt to minimize this from occurring, though regrettably at times it is not within our control.

Internal links and updates

External links and updates